My first visit to Shake Shack came at an advantageous time - on a weekday, just after the prime lunch rush. Even better: most of the electronic kiosks were open, and seeing a tiny bit of a line at the front counter, I figured this would be as easy-peasy a time of ordering the ballyhooed ShackBurger, a creation hyped to outdo all other burgers in this whole wide world.
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Shake Shack's touch-screen menu ordering kiosk gave me a bit of a rude
surprise during my first visit into their Easton Town Center location |
I slid my payment card in the slot, and punched in my order: a Double ShackBurger and a side of fries. I wanted a milkshake badly, but seeing I'd be pushing 2,000 calories with that trifecta, I figured I'd give my waistline a break by ordering a Fifty/Fifty, a half lemonade/half iced tea combo that sounded pretty refreshing on what was a fairly warm day. After punching in my personal info, I submitted my order, ready to start my countdown clock for this first time experience
The screen went black, that familiar white swirl holding court in the center. And then, puzzlement, as I tried to decipher the message in front of me.
"Your Order Is Out of Sync"
I duplicated the order again, this time starting without the card in the slot and then inserting it at the end. Again, no dice. I tried again a third time at a different kiosk, and again, the Shack would not abide. Were the burger gods sending me a warning message of some sort?
